Frequently Asked Questions
Everything you need to know about shopping luxury resale at Roundabout Couture.
How do you guarantee the authenticity of your items?
Every item at Roundabout Resale Couture undergoes a rigorous multi-point inspection process by our in-house experts. We guarantee the 100% authenticity of every designer piece we sell, or your money back.
What condition are the resale items in?
We specialize in 'pristine' and 'excellent' pre-owned conditions. Each product page includes a detailed description of the item's state, noting any minor signs of wear if applicable, to ensure full transparency.
What is your return policy for luxury goods?
Due to the unique nature of high-end consignment, we offer returns for store credit only within 7 days of delivery. Items must be returned with all original security tags attached and in the same condition as received.
How long will it take for my order to ship?
Orders are processed within 1-2 business days. We offer insured domestic shipping via UPS and FedEx, which typically takes 3-5 business days depending on your location.
Do you offer international shipping?
Yes, we ship to select countries worldwide. Please note that international customers are responsible for all customs duties and taxes incurred by their respective countries upon arrival.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. We also offer flexible financing options through Affirm for qualifying luxury purchases.